Barriers to Information Technology Change Projects in Hotels
نویسندگان
چکیده
The purpose of this study is to investigate the barriers and the sources of resistance to information technology (IT) change projects in hotel firms and evaluate strategies adopted in seeking to overcome these barriers. Based on an in-depth literature review, the authors developed an interview protocol. The authors collected empirical data from the Information Technology Managers and the Hotel General managers in hotels in Orlando, FL. Based on the authors’ knowledge; this is one of the first research projects in the field that will provide empirical evidence on barriers to IT change projects and appropriate strategies to overcome those barriers in hotel companies.
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